Clients of Crex24 allege that the exchange has not offered any clarification for its termination of over sixty altcoins.
The exchange has also suspended withdrawal and deposit facilities for several of the platform’s coins.
In spite of the obvious breakdown of services and requests for queries on Twitter, the latest posts on the social media platform indicate that the cryptocurrency exchange is more interested in garnering support for its new listings than responding to the worries of its clients.
A news report on March 6 from Brazilian crypto related website Livecoin indicates that an unidentified Crex24 client has claimed to have found dubious price volatility of altcoin Htmlcoin, and has additionally doubted shady game by the exchange.
The anonymous customer has revealed that the exchange deliberately held on to his funds in mid-February, causing a loss of roughly $32,000 in cryptos. According to the client, Crex later announced that 200 million Htmlcoins were looted from its wallets and it would work with Hgmlcoin team to return the crypto to investors.
Nevertheless, the unnamed source claimed to have noticed 1.30 billion Htmlcoins moved from Crex’ wallet, worth ~$72,800, on February 12. The funds were moved to crypto exchange Hitbtc.
Why are wallets IN maintenance on crex24?. You should be thinking of how to manage wallets, and not asking for new listings
— enigma (@Lopez4dab) March 1, 2020
a complete theft. SCAMMER. they cannot provide account security. and they stole the coins, even they deliberately stole them. They have now undone all trades traded on the Crex24 exchange. They stole our money. PAY ATTENTION SCAMMMM
— abdullah egemen (@abdullahegemen) February 29, 2020
Htmlcoin, which supposedly has a huge Brazilian client base, was listed on the exchange during January 2020. Two months later, the crypto pairs have been delisted.
Crex24 has also improved its KYC criteria for accepting withdrawal requests since allegations of fraud practices began to circulate, further making it difficult for clients to withdraw funds from their trading account.
As per Coin360, Crex24 has seen a trading volume worth $2.62 million in the past 24 hours, giving it 137th rank among altcoins in terms of daily volume.